POLICY

Private Instruction Payment Policy

Four Lesson Payment Plan: All students taking Private Instrument Instruction at Pelham Music Arts Studio are on a payment plan which consists of four lessons paid in advance. Before lessons can be scheduled, payment for a series of four lessons must be made in order to secure a regularly scheduled weekly appointment on the studio calendar. The plan automatically renews the week the fourth lesson will be completed to the credit card on file. Should payment not be made at this time, future appointments will be cancelled and that appointment time will become available to other students. Exception to this payment plan and payment extensions may be arranged with our program director.

Cancellation and Refund Policy

Cancellations and make-up lessons: All students must take the four lessons in their Four Payment Plan within thirty days of the first scheduled lesson. All cancellations must be made 24 hours in advance via phone call, at which time a make-up lesson will be scheduled. Any lessons not cancelled within 24 hours of the scheduled lesson or lessons that are missed for any other reason will be charged as if the lesson was taken. All cancellations due to illness must be made before 10:00 a.m. in order to receive a make-up. If a student cancels their scheduled make-up lesson, it may not be rescheduled; the lesson will be considered made up. No make-up lessons will be carried over into the next thirty day period. It is the responsibility of the student to schedule any make-up lessons. A qualified substitute instructor may be sent in case of teacher absence.

Refunds and Policies: Registration fees are non-refundable. Private Instruction fees are non-refundable after the first class or lesson. A Pelham Music Arts Studio credit will remain on your account for a period of ninety (90) days for any withdrawal from individual instruction after the instruction has begun at which time right to use the credit for future instruction will be forfeited. In cases of prolonged illness, with proper documentation, credit balances on student accounts can be applied to other studio services. Pelham Music Arts Studio is not responsible for lost or stolen property. Additional fees may be incurred for materials (books etc.) necessary for lessons.

TESTIMONIALS

“Two of my children have been receiving lessons (trombone and recorder) at Pelham Music Arts Studio for the past 2 years. The instructors are engaging, patient, and willing to be flexible with busy school schedules. My children truly love their teacher and we are so lucky to have them in our town!”
Robin
“My teacher is a wonderful music instructor, and very sweet and patient with kids. He found ways to make the lessons fun and interesting for my son, while at the same time making sure he was teaching him all the essentials. Would highly recommend!”
Marygrace

“When I retired from job my co-workers presented me with a gift certificate for piano lessons at Pelham Music Arts Studio. Being a Senior I was a bit apprehensive to start but the instructor was wonderful and made the lessons very enjoyable. I have now been taking lessons for the past two years and look forward to them each week. Not only am I able to play the piano I have found an interest to occupy my free time.”

Evelyn
“I have two children involved in many activities, and the only thing that has kept their interest is piano. They always look forward to their lessons and enjoy them immensely!”
Lisa